•Develop and leverage key customer networks in line with business strategy
•Mentor junior members of Applications and Service Team
•Provide technical leadership for Cross BU training and collaboration
•Works with Applications and Marketing teams on long term product development and innovation
•Perform AFM demonstrations focused on the research interests and needs of prospective customers.
•Compile well-written demonstration reports that explain AFM data clearly and ensure maximum impact from the available AFM images.
•Assist and advise the sales and marketing teams on technical and scientific matters – e.g. fielding technical questions from prospective customers, interpreting technical claims by competitors, contributing to marketing materials, educating non-technical staff on new applications or capabilities.
•Perform AFM installations at customer sites throughout China. Train customers on instrument operation and experimental design.
•Provide expert technical support to customers (via phone, email, online and web forum).
•Develop new applications and techniques and author technical notes, application notes, and/ or scientific journal articles.
•Present new application developments and data at worldwide conferences and workshops, webinars and internal meetings.
•Help continually improve the AFM hardware and software by suggesting new features and by reporting bugs or user interface issues.
•Engineering or science degree (biology, materials science, physics, or equivalent field) and/or extensive work experience in atomic force microscopy.
•At least 10 years of AFM experience
•Preferably a PhD, but relevant work experience will be considered.
•Experience and extensive knowledge of the theory and operation of AFMs, ideally as a user of an Asylum Research AFM within a laboratory environment.
•Strong technical background and the ability to draw from this when interacting with customers, designing experiments, or troubleshooting.